SGV Accounts Leader and EY Asia-Pacific FSO Risk Management Leader Vicky L. Salas moderated the panel discussion on "Customer Feedback and Continuous Improvement: Using Voice of the Customer (VoC) to Drive Innovation" at the Digital Banking Asia Summit Philippines 2024. The summit was held at the Manila Marriott Hotel on 13 March 2024. Vicky (right) moderates panel discussion on customer feedback Vicky moderated the panel discussion featuring ING Bank Senior Vice President - Head of Transformation Office; Office of the Chief Operating Officer Dan Ramirez, GoTyme Bank Chief Experience Officer Lionel Gacad, and Metrobank UX Strategy and Design Head Mica Diaz de Rivera. The panel discussion focused on the pivotal role of customer feedback in shaping the direction of innovation in digital banking. The panelists touched upon the significance of VoC in understanding customer needs and preferences. They explored the potential of using this information to complement advancements in technology, create personalized customer experiences, and enhance banking services. In addition to examining various methods and tools for gathering and analyzing VoC, the conversation delved into real-life examples of turning feedback into action to drive continuous improvement and innovation. It underscored that responsiveness to feedback not only fosters customer loyalty but also propels the industry forward in an increasingly digital age.
SGV Global Compliance and Reporting (GCR) Partner Michael A. Madlangbayan was the resource speaker at the SGV Tax Basics Seminar (Tax BaSe) workshop on Income Tax Computation and Return Preparation held at the SGV Clark office. Michael at the SGV Tax BaSe workshop Michael discussed basic and updated income tax concepts, including guidance on the computation, filing and payment, substantiation/documentation, and administrative requirements. Leo (left) and Michael (right) during the Q&A session Atty. Margaux delivers the closing remarks Michael was also joined by GCR Partner Hentje Leo L. Leaño in the question-and-answer session. SGV Clark Partner-in-Charge and Head Atty. Margaux A. Advincula delivered the closing remarks. GCR Senior Manager Atty. Jan Kriezl M. Catipay facilitates polling questions The session was hosted by GCR Senior Manager Atty. Jan Kriezl M. Catipay, who also facilitated the Q&A session and knowledge checks during the discussion through a series of polling questions. Participants during the practical exercises The workshop was held to prepare participants for the Annual Income Tax Return filing deadline on 15 April 2024. The workshop registered the highest number of attendees in the Tax BaSe series in SGV Clark this fiscal year.
SGV Global Compliance and Reporting (GCR) Partner Josenilo G. Mendoza and his team conducted a tax updates session for clients at the SGV Makati office. They discussed changes provided for under the new Ease of Paying Taxes (EOPT) Act and other relevant Bureau of Internal Revenue (BIR) issuance updates to help clients prepare for the impact of the tax updates.   Nilo (left) and Fatma (right) during their respective discussions SGV Tax Leader Atty. Fabian “Fame” Delos Santos gave the welcome remarks. He also briefly discussed the current and anticipated changes in the country’s tax environment. Atty. Fame delivers his welcome remarks Tax updates session participants Nilo and GCR Senior Manager Fatma Aleah A. Datukon facilitated the technical discussions on the new EOPT Act provisions and other relevant tax updates, respectively. They also answered questions on their respective topics and entertained more questions from the participants during the question-and-answer portion.
SGV was one of the newest corporate members inducted during the 2024 annual Supply Chain Outlook event organized by the Supply Chain Management Association of the Philippines (SCMAP). SGV Business Consulting Partner Jan Ray G. Manlapaz and Senior Manager Mary Andrea T. Bacani, rom the Supply Chain and Operations (SCO) consulting practice, represented the Firm during the event held at the Symphony Ballrooms of the Westin Manila in Mandaluyong City. They were also joined by SCO Manager Evelyn B. Yamzon during the event.  SGV Business Consulting Partner Jan Ray G. Manlapaz (third from right) represents SGV during the induction of SCMAP corporate members Aside from the induction of corporate members, the event also featured discussions on trends and developments that will impact the supply chain sector in 2024. This included insights from speakers such as Department of Trade and Industry (DTI) Undersecretary Mary Jean Pacheco, who focused on applying a supply chain lens to regional industry issues; Philippine Retailers Association President Roberto Claudio Sr., who gave an overview of the country's retail sector; and Research, Education, and Institutional Development (REID) Foundation's Ronilo Balbieran, who presented his economic outlook for the year. SCMAP members also talked about the organization’s upcoming initiatives and activities. Newly inducted SCMAP corporate members’ representatives The SCMAP is a premier organization representing the country's supply chain industry. It advocates for industry enhancement, communicates relevant developments, and educates practitioners, all with a vision of driving the global competitiveness of the Philippine supply chain sector.
SGV paid a courtesy call on the Philippine Amusement and Gaming Corporation (PAGCOR). The discussions revolved around PAGCOR’s approach to money laundering and terrorist financing, which involve strategies in line with the national policy and sanctions in the casino industry.  (From left to right) FinCrime AML/CTPF Senior Associate Damlouie Valladolid, Assurance Partner Christine G. Vallejo, FSO) Risk Management Leader Vicky Lee-Salas, PAGCOR Assistant Vice-President, AML Supervision & Enforcement Department Dave Fermin J. Sevilla, FinCrime AML/CTPF Partner Veronica Mae Arce Balisi, Cybersecurity Partner Carlo Kristle G. Dimarucut, and Forensic and Integrity Partner Roderick M. Vega Attendees included PAGCOR AML Supervision & Enforcement Department Assistant Vice-President Dave Fermin J. Sevilla, Asia Pacific Financial Services Organization (FSO) Risk Management Leader Vicky Lee-Salas, FinCrime AML/CTPF Partner Veronica Mae Arce Balisi, Forensic and Integrity Partner Roderick M. Vega, Assurance Partner Christine G. Vallejo, Cybersecurity Partner Carlo Kristle G. Dimarucut, and FinCrime AML/CTPF Senior Associate Damlouie Valladolid. More key points discussed during the meeting included adaptation to regulatory demands, data quality improvement, innovation, and collaboration. SGV showcased its support for covered organizations through first-generation capabilities, technological advancements, and collaboration in domains such as Anti-Money Laundering/Countering the Financing of Terrorism, Forensics & Integrity Services, and Technology and Cybersecurity.
SGV Partners and Managers joined the 2024 Philippine Institute of Certified Public Accountants (PICPA) Metro Manila Region (MMR) Geographical Area Office (GAO) Tax Conference with the theme “Beyond Compliance: Transcending Regulatory, Tax Challenges and Opportunities.” The two-day event was held at the Century Park Hotel Grand Ballroom in Malate, Manila. Around 200 participants per day attended the event. Tax Conference Committee Co-Chair Meynard Sardalla, PICPA MMR Chair and GAO Regional Director Sonia D. Segovia, Tax Conference Committee Chair Maricris U. See, and Tax Conference Committee Member Earvin Darren Lee PICPA MMR Chair and GAO Regional Director Sonia D. Segovia and Tax Conference Committee Chair Maricris U. See led the PICPA MMR GAO team. Tax Senior Directors Meynard Sardalla and Earvin Darren Lee served as Co-Chair and Committee Member, respectively. Meynard and Earvin also served as the Masters of Ceremonies during the event. Tax Conference Committee Chair Maricris U. See talks about the BIR’s 2024 Priority Plans Tax Partner Aaron Escartin during his lecture on gearing up for annual income tax activities Tax Conference Committee Chair Maricris U. See discussed the Bureau of Internal Revenue’s (BIR’s) 2024 Priority Plans and recent regulatory updates, while Tax Partner Aaron Escartin discussed the essentials and dos and don’ts in preparing the 2024 Annual Income Tax Return, which is due for filing on 15 April 2024. Aaron also joined a roundtable discussion with Tax Partner Atty. Thyrza Marbas on Day 1. PAS Immigration and ITTS Advisory Leader Atty. Fidela Reyes receives certificate and token of appreciation People Advisory Services (PAS) – Immigration and ITTS Advisory Leader Atty. Fidela Reyes was the guest speaker for Day 2. She discussed the Base Erosion and Profit Shifting (BEPS) 2.0 Pillar and highlighted its global and local tax impacts. Atty. Fidela, along with the other Day 2 speakers also addressed questions and clarifications from the audience during the roundtable moderated by Maricris. Earvin, Peter, Sonia, Aileen, Maricris, and Meynard pose for a group photo PICPA Southern Metro Manila Chapter (SMMC) President Aileen L. Saringan, PICPA Western Metro Manila Chapter (WMMC) President Peter John R. Ventura, and PICPA MMR GAO Council Treasurer Francis Ricamora introduced some of the speakers.
SGV Tax Leader Atty. Fabian “Fame” K. Delos Santos, SGV Tax Partner Atty. Betheena C. Dizon, and Global Compliance and Reporting (GCR) Senior Director Mary Grace N. Cabalida were resource speakers at the Philippine Association of Service Exporters, Inc. (PASEI) briefing for the EduTraining Series #1. The event was recently held at the SGV Makati office. It aimed to enhance the understanding of BIR Audit Preparation and the provisions of the newly enacted Ease of Paying Taxes (EOPT) Law for PASEI's members. SGV Tax Partner Atty. Betheena C. Dizon and SGV Tax Leader Atty. Fabian K. Delos Santos (center) with PASEI members PASEI Chairman Emeritus Edwina L. Beech opened the event. This was followed by PASEI Corporate Secretary Dr. Cristina Castañeda’s introduction of the SGV Team.  Atty. Fame discusses BIR Audit preparation Atty. Fame discussed common issues and strategies for handling BIR Audits, while BCD discussed the provisions and recent tax developments in Republic Act No. 11976 or the Ease of Paying Taxes (EOPT) Law. Atty. Beth was joined by GCR Senior Director Mary Grace N. Cabalida.  Atty. Beth talks about the EOPT Law and relevant recent tax developments Business Tax Associate Director Atty. Tracie Kathlynne B. Bacarro hosted the event. Several GCR Senior Associates were also present. PASEI President Raquel E. Bracero delivered the closing remarks. The resource speakers received certificates of appreciation and attendees were handed participation certificates as part of the closing ceremony.
SGV conducted a briefing on the Philippine business climate for members of the Brooklyn Chamber of Commerce’s Trade Mission on 29 January 2024 at the Bayanihan Conference Room in SGV Makati. The Trade Mission provided participants a first-hand view of potential investment opportunities in the country to the member-delegates.  SGV Clark Partner-in-Charge and Head Atty. Margaux A. Advincula (left) and former Ambassador Delia D. Albert (right) during the briefing SGV Clark Partner-in-Charge and Head Atty. Margaux A. Advincula together with former Ambassador Delia D. Albert welcomed the delegates to SGV. They were joined by SGV Chairman and Country Managing Partner Wilson P. Tan. SGV Chairman and Country Managing Partner Wilson P. Tan delivers his message SGV Strategy and Transactions Senior Manager Lester Jeff D. Pawid led the discussion on the country’s economic outlook, providing an overview of the Philippine economy and then discussing Philippine macroeconomic, industrial and policy updates.  Lester leads discussion on the Philippines’ economic outlook The discussion was followed by an open forum, where Lester was joined by Atty. Margaux. They answered questions from the delegates and discussed priority industries, renewable energy, and promotion of sustainability in the country, among others. SGV Partners and Managers with the BCC Trade Mission delegates Hon. Consul General Senen Mangalile and BCC Executive Vice President & Chief Legal Officer Kathie Lee also delivered their respective remarks during the event. They were joined by delegates from the BCC: BCC President & CEO Randy Peers, BCC Manager of Global Affairs Avi Leshes, Industry City Managing Partner Jim Somoza, GreenPower Associates CEO Ian Minerve, President/CEO of Marous Law and VA for Professionals Gabriel J. Marous, Esq., Seek Health AI Founder & CEO Kim de los Reyes, Seek Health AI Co-founder & CTO Jeff Bargmann, and Filipino Community Leader in New York City Roberto Dumaual. On 1 February 2024, the delegates also visited the Clark Freeport Zone. They met with representatives from the Bases Conversion Development Authority (BCDA) and the Clark International Airport Corporation (CIAC). The Clark Development Corporation (CDC) gave them a tour of the Clark Activity Center. They also toured New Clark City and areas within the Clark Freeport Zone. The Trade Mission was organized by the Office of the Philippine Consulate General in New York in collaboration with the Brooklyn Chamber of Commerce. 
SGV tabulated the results of The Business Manual’s 1st CEO Awards held on 28 January 2024 at Shangri-la The Fort. The tabulation team was headed by EY Philippines Private Leader and Assurance Partner Kristopher S. Catalan. EY Philippines Private Leader and Assurance Partner Kristopher S. Catalan and Assurance Manager Krys Joanne J. Adison at The Business Manual’s 1st CEO Awards The SGV tabulators were EY Philippines Private Leader and Assurance Partner Kristopher S. Catalan, Assurance Manager Krys Joanne J. Adison, and Senior Associates Casey Andrea D. Abejar and Hersheyllane A. Gilbuena. SGV supports similar events that allow the Firm and its members to make purposeful connections and celebrate accomplished Filipino entrepreneurs and business leaders.  ​ The Business Manual honored 20 of the country’s most influential CEOs, leaders who have displayed exemplary leadership in their respective industries and made significant societal contributions. Five CEOs who embody the publication’s values in line with its mission to Engage, Inspire, Empower, and Educate aspiring business owners and entrepreneurs were also honored during the event.   CEO awardees (left) and Entrepreneurial Excellence awardees (right) “The CEO Awards recognize the remarkable contributions of visionary leaders whose relentless dedication have fostered innovations, shaped industries, and set benchmarks for excellence in our country,” The Business Manual Editor-in-Chief RJ Ledesma said. Read more on The Business Manual:
SGV Assurance Associate Claribelle D. Lee ranked 4th in the Sept - Oct 2023 US Certified Management Accountant (CMA) exam. She also received a Certificate of Distinguished Performance Award for completing the exam. The results were announced on 31 January 2024.  SGV Assurance Associate Claribelle D. Lee, CPA, CMA The CMA title is a credential that represents enhanced expertise in areas of accounting and finance, with competencies in strategic thinking, business analysis, and leadership. It is offered by the Institute of Management Accountants (IMA). Congratulations, Claribelle!
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