SGV conducts webinar for FICCI

SGV conducted a webinar on enterprise resilience for the Federation of Indian Chambers of Commerce & Industry (FICCI) on 21 April. The session aimed to provide supply chain, finance, customer experience and tax updates and insights on the effects of the COVID-19 pandemic. 

COVID-19 Enterprise Resiliency Framework

SGV Consulting Principal Philip B. Casanova (PBC) provided an overview of the EY resilience framework which identifies nine domains businesses can address to build a structured and comprehensive approach to crisis management and business resilience. The framework focuses on the following: employee health and wellbeing, talent and workforce, supply chain and global trade, customer and brand, financial and investor, risk, government and public policy, technology and information security, and insurance and legal disputes. PBC emphasized that enterprises should consider these areas when coping with the short- and long-term effects of the pandemic. 

Strategy and Transaction Services Partner Marie Stephanie C. Tan-Hamed (MTH) explained that organizations must conduct scenario planning because effective crisis management involves recalibrating decisions and activities, and planning for worsening developments. This also includes stabilizing liquidity and operations, assessing balance sheet strength and optimizing communications with stakeholders. MTH added that businesses must adapt and identify the resources that can assist them through the crisis. 

SGV-FICCI webinar 

Tax Partner Tesi Lou S. Guanzon (TSG) provided tax updates, particularly BIR issuances related to the enhanced community quarantine. She also explained the latest provisions of Revenue Regulations No. 9-2020 on donations. Consulting Partner Jan Ray G. Manlapaz (RGM) emphasized that organizations should view their supply chains as a complex and dynamic ecosystem rather than take the linear traditional view. He added that organizations need to identify the short-term and long-term impacts and implement action plans to reduce risk and financial impact due to supply chain disruption. 

Consulting Partner Marnelli Eileen J. Fullon (MJF) explained that organizations need to anchor their plans and initiatives to the company’s Purpose. She added that organizations must communicate their plans clearly and with empathy. It is essential for businesses to listen to the voice of customers and employees, understand their needs and concerns, and adjust ways of working and processes accordingly. She encouraged participants to reimagine and enhance their digital channels in order to thrive during and after the pandemic.